① About the 1-Year Warranty
To ensure our customers can use BANYAN products with peace of mind,
we will repair the following issues free of charge for one year from the date of purchase:
- Broken chains
- Missing stones (excluding stones missing due to deformation)
- Defective clasps
If you wish to request a repair, please contact us via the inquiry form,
including your order number or the email address used at the time of order.
※Repairs for issues not listed above will be charged.
※Novelty items are not covered by the free warranty.
② About Repairs
BANYAN offers repair services so that customers can enjoy their products for a long time.
We will guide you after first checking the condition of the product,
so please contact us via the inquiry form, including your order number or the email address used at the time of order.
Attaching photos will allow us to provide smoother guidance.
【Price List】
The estimated repair costs are as follows:
|
Repair Details |
Price (incl. tax) |
Notes |
|
Ring Resizing |
¥5,500〜 |
・Size changes of up to ±2 sizes are possible. ・For size changes outside of this range, please inquire. ・Some products cannot be resized. |
|
Broken Ring Band |
Quote |
Remaking or repairing may not be possible. |
|
Deformation |
Quote (Estimate: approx. ¥10,000〜) |
・Please send photos for condition assessment. ・It may not be possible to completely restore the shape, and the ring size may have increased due to deformation. |
|
Missing Stone |
¥4,400〜 |
Please send photos for condition assessment. |
|
Broken Chain |
¥3,300〜 |
|
|
Chain Cut (Before ordering) |
¥3,300〜 |
Please inquire before ordering. |
|
Chain Cut (After ordering) |
¥5,500〜 |
|
|
Chain Extension |
¥7,000〜 |
Chain replacement may be necessary for some products. |
|
Change to Slider Chain |
¥13,200 |
|
|
K18YG/Pt Earring Backs (Pair) |
K18YG ¥6,600 |
If purchasing only earring backs, a shipping fee of ¥500 will apply. |
|
K10YG/K10WG Earring Backs (Pair) |
¥2,200 |
If purchasing only earring backs, a shipping fee of ¥500 will apply. |
|
Detached Earring Post (Single earring) |
¥4,400〜 |
・If the main body is deformed, repair may not be possible. ・Please send photos for condition assessment. |
|
Change to Earrings |
Not possible |
|
|
Single Earring |
Please contact us via the inquiry form/official LINE. |
This applies to customers who wish to order only one earring due to loss, etc. |
|
Other |
Please contact us via the inquiry form/official LINE. |
|
※Repair prices are subject to change without notice. Thank you for your understanding.
※Quotes may take several business days.
※Some repairs are custom-made at the time of purchase.
If desired, please contact us via the inquiry form or official LINE.
【Duration】
We will usually return the item within approximately 5 weeks.
If there are long holidays such as Obon, New Year's, or Golden Week,
it may take longer than usual.
※Please note that depending on the repair content, the delivery time may be extended..
【Shipping and Fees for Repairs】
Customers are responsible for the shipping cost to us.
We will cover the return shipping cost to the customer after the repair is completed.
Please note that we are not responsible for any accidents or loss during transit.
※Please understand that we may not be able to accept repairs depending on the condition of the product.
※Coupons and points cannot be used for paid repairs.Thank you for your understanding.