BANYAN offers free returns and exchanges so that customers can be satisfied with their jewelry for a long time.

【For purchases made at the online store】
Within 7 days of product arrival, please contact us via the inquiry form, stating your order number.

【For purchases made at a physical store】
Within 7 days of receiving your product, please bring the following items to the store where you made the purchase:
・Product
・All accessories
・Receipt
・Credit card used for payment 

【Items that cannot be returned】

1. Products more than 8 days after arrival
2. Used or cleaned products
3. Products that have been resized or engraved
4. Products with missing accessories
5. Products that have odors, stains, scratches, damage, or other defects that occurred after delivery to the customer.
6. If the condition of the product (including box and accessories) when returned to us is significantly different from its condition upon delivery.
7. Products marked with "No returns" on the sales page
8. If the return request is not from the user themselves
9. If purchases and returns are excessively repeated
10. Purchases made at pop-up stores within commercial facilities such as department stores (please inquire at each facility)

Please note that shipping costs will be borne by the customer, except in cases where the product is defective or if we delivered a product different from your order.

【Regarding defective products】

We take every precaution to ensure product quality. However, in the unlikely event of a defective product or if the item differs from your order, we will promptly arrange for a return or exchange.

Please contact us via the inquiry form within 7 days of product arrival, stating your order number.
We will cover the shipping costs.