This information is located above the "Buy Now" button on the product page.

• "In Stock" items: Ships within 2 business days
• "Pre-order" items: Ships as soon as stock arrives (up to approximately 5 weeks)
  

For pre-order items, the shipping time may vary depending on stock availability.
Additionally, if your order falls within long holidays such as Golden Week, Obon, or New Year's, the delivery time for pre-order items may be extended to approximately 6 weeks.
Please check the shipping date on the product page for the actual delivery time.

*BANYAN's business days are weekdays, excluding New Year's, Obon, weekends, and national holidays.

The product you ordered will be delivered by Sagawa Express or Yamato Transport.

We will send you a shipping confirmation email with the tracking number when the shipping process is complete.

As a general rule, we will bear the shipping costs.

Please note that it may take until the next day for the tracking number provided in the shipping notification email to be reflected in the system. In such cases, the shipping date will be the day after the notification.

Please enter the tracking number sent to you when your order was shipped into the shipping carrier's tracking system.

Yamato Transport Tracking System
Sagawa Express Tracking

Regarding confirmation of estimated delivery date:
Delivery notifications automatically sent from the Shop Pay app are system-generated estimates and may differ from the actual shipping date.

How to check the accurate schedule:
The official shipping date is stated in the "Order Confirmation Email" sent from info@banyan-store.com. Please be sure to check the email from our shop.

Returns and exchanges are accepted within one week of product arrival.

【For Purchases Made Through the Online Store】

Please contact us via the inquiry form, including your order number.
We will guide you through the return process.

【For Purchases Made at a Physical Store】
Please visit the store where you made the purchase within 7 days of receiving the product, bringing the following items:
・Product
・All accessories
・Receipt
・Credit card used for payment

*For returns and exchanges, we ask that you contact us in advance via our official LINE account or inquiry form.
*Please note that returns cannot be accepted after the return period has passed.
(Example: Delivery completed on 4/1 → Return procedure by 4/8)

【Items That Cannot Be Returned or Exchanged】

1. Products more than 8 days after delivery completion
2. Used or cleaned products
3. Products that have been resized or engraved
4. Products with missing accessories
5. Products that have acquired an odor, stains, scratches, or other damage while in the customer's possession
6. If the condition of the product (including its box and accessories) when returned to us differs significantly from its condition at the time of delivery
7. Products marked "No Returns" on the sales page
8. If the return request is not from the user themselves
9. If purchases and returns are excessively repeated
10. Products purchased at pop-up stores within commercial facilities such as department stores (please inquire with each facility)

Please note that shipping costs will be borne by the customer, except in cases where the product is defective or if a product different from your order was delivered.

We make every effort to ensure the quality of our products. However, if you receive a defective product or an item different from what you ordered, we will promptly arrange for a return or exchange.

Please contact us via the inquiry form within 7 days of receiving your product, including your order number or the email address used for your order.

We will cover the shipping costs.

Customer support is available from 9 AM to 5 PM on weekdays, excluding year-end and New Year holidays, Obon holidays, Saturdays, Sundays, and public holidays.

For your shopping at BANYAN, free member registration is convenient.

• You can easily check your order history from My Page, making inquiries smoother when returning/exchanging items or requesting repairs.

• You can use convenient systems such as adding items to your favorites list.

• We will inform you about special offers, campaigns, and new product information via our newsletter.

• You can enjoy benefits such as point discounts and coupons.

My Page is a personalized page exclusively for you, available upon registering as a BANYAN member.

On My Page, you can register and modify various information, check your order history, view your point balance, set up email delivery services, and more.

Logging in is required to view or change each item.

Enter your registered email address on the login screen. Press the continue button and enter the authentication code sent to your email address.

By registering an account with BANYAN, you can use our point service.

• 3 points awarded for every 100 yen spent (3% cashback)
• 1 point = 1 yen discount
• Points can be used from your next purchase

If you create an account after purchasing products, your points will be reflected by registering with the email address you entered when placing your order.

If your points are not reflected, please contact us via inquiry form.

We will manually add the points to your account.

Points will be awarded after the product has been shipped.

BANYAN points can be earned and used at the following locations:

・Official Online Store
・Directly Managed Stores
・POPUP STORES (excluding those held within commercial facilities such as department stores)

Please log in to My Page to check your current points and their expiration date.

1. While logged in, enter the number of points you wish to use on the cart screen and click the "Use Points" button.
   
2. The product price will be discounted according to the number of points used.
   
3. Proceed to the payment screen and complete the normal payment.
   (Points cannot be used with Easy Payment.)

Points are valid for one year.

The size of each product is indicated based on our size guide.

Click here for the size guide

The diamonds used in BANYAN jewelry are carefully selected lab-grown diamonds, chosen for their quality.

Click here for more information on lab-grown diamonds.

The K18YG, K10YG, K10WG, and platinum used in BANYAN do not contain nickel or brass.

Product specifications are subject to change without notice. These changes will not affect the sizing or quality of the product, but we ask for your understanding in advance.

1. Select the size and quantity on the product page and add them to your cart. You can delete items or change quantities in the shopping cart.
2. Please confirm that the product name, size, quantity, price, and other details of the selected product are correct.
3. Once you have confirmed your order, proceed to checkout and complete the order process.

*Please note that we may decline orders that exceed a certain quantity as determined by our company.

*Due to possible time lags in system processing, there may be changes in the delivery date.

Members can view delivery status and details from My Page.

You can also check from the emails sent at the time of order and upon completion of shipping.

You can check your order details in the email we send you after you place your order.

We will also include a paper invoice with your delivery.

Changes and cancellations are only possible before the product is shipped.

Please make changes through your "My Page" or by contacting us via the inquiry form, attaching your order number.

If you were unable to complete the procedure before shipping, we apologize for the inconvenience, but please follow the return procedure after the item arrives.

The following payment methods are available. All payments are made in a single lump sum.

• Various credit cards (Visa, Master, AMEX)

• Various payment services (LINE Pay, Merpay, PayPay)

• Various partner services (Apple Pay)

At BANYAN, we offer free repairs for the following malfunctions within one year of purchase:

• Broken chains
• Missing stones
• Faulty clasps

Please contact us via the inquiry form, stating your order number or the email address used for the order.

*Repairs for issues not listed above will be charged.
*Novelty items are not covered by the free warranty.

At BANYAN, we offer repair services so that you can continue to enjoy your products for a long time.

First, we will need to assess the condition of the item before we can provide you with information.

Please contact us via the inquiry form, including your order number or the email address used for your order.

Attaching photos will allow us to provide smoother assistance.

*Please note that we may not be able to offer repairs depending on the condition of the product.

Estimated repair costs are as follows:

1. Broken chain: ¥3,300~
2. Broken earring post: ¥4,400~
3. Missing stone: ¥4,400~
4. Ring resizing: ¥5,500 ~
   

The final estimate will be determined after we receive and inspect your item.

We will provide an estimate approximately one week after you send us your item.

Please feel free to contact us for a preliminary estimate.

*Please note that we may not be able to repair some items. Thank you for your understanding.

【Shipping and Handling for Repairs】

The shipping cost to us is to be borne by the customer. We will cover the return shipping cost to you after the repair is completed.

Please note that we cannot be held responsible for any accidents or loss during shipping.

Repairs will be returned to you approximately 5 weeks after confirmation.

Please note that it will take longer than usual if the repair period includes long holidays such as Obon, New Year's, or Golden Week.

※Delivery times may be extended depending on the repair details. We appreciate your understanding.

All BANYAN jewelry is handcrafted by artisans and is delicate.

Please handle with care when using.

• If you experience any skin abnormalities such as itching or rashes, please stop using the product immediately and consult a dermatologist.
• We recommend removing your jewelry during sports or sleep to prevent damage.
• Please remove your jewelry when entering hot springs or the sea, as there is a risk of discoloration or damage.

Important Notes for Storage

• After use, sebum and dirt may adhere to the jewelry. We recommend wiping it with a dry, soft cloth before storing.
• Store in a place away from direct sunlight.
• When storing jewelry, be careful to prevent damage from jewelry striking each other.

We will promptly deliver advantageous campaigns and new product information.

Please register your email address using the newsletter registration form at the bottom of the page.

If you wish to unsubscribe, please click the unsubscribe link in the email.