Thank you for your continued patronage of BANYAN.

We have recently confirmed that some of the "Diamond Wrap Rings" sold by our company have structural issues that may rarely cause them to break.

We sincerely apologize for the great inconvenience and concern this has caused our customers.

Although we have now switched to an improved product with new specifications, for your peace of mind and safety, we will replace the affected products free of charge for customers who own them.
Please note that the new specifications include an improvement to increase the strength of the metal compared to the previous rings.

Customers who pre-ordered through our online store after June 30, 2025, can rest assured that their products will be shipped with the new specifications.
We deeply apologize to some customers for the extended shipping time due to the specification change and sincerely appreciate your understanding.

■ Affected Products
        Product Name: Diamond Wrap Ring
        Product Number: K10YG R01602
                            K10WG R01604
        

        
■ Eligible Customers
        Customers who purchased the above product through our online store or POPUP store by July 16, 2025.
        *Excluding customers who pre-ordered through our online store after June 30, 2025.
        
■ Support Details
        • Regardless of whether the product is damaged, we will replace the affected product with a new, improved Diamond Wrap Ring free of charge.
        • Exchanges will be limited to the same size and material as the purchased product.
*Please note that returns or exchanges for other products cannot be accepted.

■ How to Inquire
We have sent individual email notifications to eligible customers. 
However, for some customers who purchased at POPUP stores, we apologize that we are unable to send email notifications as we do not have their contact information.
We kindly ask customers who wish to request an exchange to check the details using the methods below and contact us.

【Contact Information】
        • Contact Form
        • Official LINE
        
*When making an inquiry, please be sure to include your "Name," "Order Number," and "Date of Purchase."
*If you are a customer who purchased at a POPUP store and do not know your "Order Number," please state "POPUP."

We sincerely apologize again for the inconvenience and concern caused by the defect in the product you purchased.

Moving forward, we will thoroughly review our quality control system and strive to prevent similar incidents from occurring again.

We appreciate your continued patronage of BANYAN.